Refund Policy

This Refund Policy explains how cancellations and refunds work for paid SpinaCareSync subscriptions sold by Harper Grace Solutions LLC. It applies to individual family plans and to care-organization plans alike.

1. Cancel anytime, yourself

You can cancel your subscription at any time from the Account page in the app — you do not need to contact support to cancel. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. Deleting your account also cancels any active subscription automatically.

2. 14-day money-back guarantee

If you are a new subscriber and are not happy with the Service, contact us through the Support page within 14 days of your first payment and we will refund that payment in full. One first-payment refund per customer or organization.

3. Renewals and partial periods

• Subscriptions renew automatically. After the 14-day window, payments for the current billing period are generally non-refundable, and we do not provide prorated refunds for partial periods or unused time.
• If a renewal just happened and you meant to cancel beforehand, contact us within 7 days of the renewal and we will review it — we aim to be reasonable.

4. Service problems

If a technical fault on our side materially prevented you from using the Service you paid for, contact us through the Support page and we will make it right — with a fix, a credit, or a partial or full refund for the affected period, at our discretion.

5. How refunds are paid

Approved refunds are issued through our payment processor to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

6. Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under the consumer-protection laws of your state or country. Where those laws give you more than this policy, the law applies.

7. Chargebacks

Please contact us before disputing a charge with your bank — most issues are resolved faster that way, and an unfounded chargeback can result in suspension of the associated account while it is investigated.

8. Contact

Refund requests and billing questions: use the Support page and choose a billing-related subject. We aim to respond within 1–2 business days.