This Acceptable Use Policy ("AUP") sets the rules for using SpinaCareSync, operated by Harper Grace Solutions LLC. It applies to everyone who uses the Service — parents, family members, caregivers, and care-organization staff — and it is part of our Terms of Service. Because the Service holds sensitive information about children, we enforce these rules seriously.
1. The basics
- Use the Service only for its intended purpose: coordinating care within your own household or care team.
- Keep your account credentials private. Invite people with their own accounts — never share a login.
- You are responsible for activity under your account and, if you own a household, for who you invite into it.
- Follow all applicable laws, including privacy, data-protection, and child-protection laws.
2. Prohibited content
You may not enter, upload, or share content that:
- Is unlawful, fraudulent, defamatory, or promotes illegal activity.
- Sexualizes or exploits a minor in any way. We have zero tolerance for child sexual abuse material (CSAM): it is removed immediately and reported to the National Center for Missing & Exploited Children (NCMEC) and law enforcement as required by law.
- Is abusive, harassing, threatening, hateful, or discriminatory toward any person or group.
- Contains another person's personal or health information that you are not authorized to share (see section 3).
- Infringes someone else's intellectual property, privacy, or publicity rights.
- Contains malware, malicious links, or attempts to phish other users.
- Is spam, bulk unsolicited messages, or unrelated commercial promotion.
3. Health and personal data rules
The Service stores sensitive information about children and their care. You must:
- Only enter information about a child if you are that child's parent, legal guardian, or an authorized member of their care team.
- Only enter information about other people (specialists, family members, caregivers) that you are permitted to record, and keep it accurate and relevant to care coordination.
- Not export or copy another household's data, or your own household's data for purposes unrelated to the child's care.
- Not use information from the Service to contact people for marketing, solicit them, or add them to unrelated lists.
- Respect revocation: when someone is removed from a household, do not keep or reuse their personal data beyond what the law requires.
If you use the Service as part of a care organization, your organization is responsible for having the authority (and any required consents) to manage the care data it enters.
4. Prohibited conduct
You may not:
- Probe, scan, hack, or test the vulnerability of the Service or any account, household, or system without written permission.
- Access or attempt to access another household's data, or bypass role-based permissions or access controls.
- Reverse engineer, decompile, or attempt to extract the source code of the Service, except where the law allows it.
- Scrape, crawl, or harvest data from the Service by automated means.
- Interfere with the Service — for example by overloading it, introducing malware, or disrupting other users.
- Impersonate another person, misrepresent your role or qualifications (for example, claiming to be a clinician you are not), or create accounts under false pretenses.
- Resell, rent, or commercially exploit access to the Service without our written agreement.
- Use the Service to store or distribute anything unrelated to care coordination (for example, as general file storage).
- Encourage or help anyone else violate this AUP.
5. Care organizations and admins
Organization owners and admins have extra responsibilities: invite only people who need access, assign the least-privileged role that lets them do their job, remove access promptly when staff leave, and make sure your team's use of the Service complies with this AUP and applicable law.
6. Enforcement
We may investigate suspected violations and, depending on severity, may:
- Remove violating content.
- Warn the account holder or household owner.
- Suspend or restrict an account or household.
- Terminate accounts for serious or repeated violations.
- Preserve and disclose information to law enforcement where the law requires or where there is a risk of harm — and always for suspected child exploitation.
We are not obligated to monitor all content, but we may review content and activity where we have reason to believe this AUP has been violated.
7. Reporting a violation
If you see content or behavior that violates this policy — especially anything that could put a child at risk — report it immediately through the Support page. For emergencies, contact local law enforcement first.
8. Changes
We may update this AUP from time to time. The "Last updated" date above shows the current version, and material changes will be announced in the app.